English for the Hospitality Industry

Introduction

English for the Hospitality industry is an online course, consisting of 93 units of English, and providing approximately 100 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of hospitality. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Грамматика

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences.
  • Use the present perfect to describe a link between past and present events.
  • Use going to and will to talk about future predictions and intentions.
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns.

Словарный запас

  • By the end of the course students will have learnt approximately 120 expressions used in hospitality.

Skills

  • By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and hospitality contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Grammar: Present tenses
  • Словарный запас: Essential hotel vocabulary, types of accommodation, hotel facilities
  • Чтение: Hotel brochures and websites
  • Прослушивание: Hospitality industry trends
  • Написание: Writing hotel descriptions and promotional materials
  • Выступление: The realities of working in a hotel
  • Произношение: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Grammar: Past tenses
  • Словарный запас: Hotel operations
  • Чтение: Hotel departments and their functions
  • Прослушивание: Conversation at a hotel front desk
  • Написание: Writing a note for a guest
  • Выступление: Customer and front desk interactions
  • Произношение: Beats and Beach + connected speech

Module 3

  • Housekeeping and Room Services
  • Grammar: Going to and Will
  • Словарный запас: Housekeeping tasks, cleaning equipment, room amenities
  • Чтение: Room service menus and housekeeping schedules
  • Прослушивание: Listening to and interpreting guest requests for housekeeping or room service
  • Написание: Writing room service orders and housekeeping reports
  • Выступление: Communicating with guests about housekeeping and room service requests
  • Произношение: Bet and But + connected speech

Module 4

  • Food and Beverage Services
  • Grammar: Present perfect
  • Словарный запас: Kitchen, dining, and drink terms
  • Чтение: A restaurant review
  • Прослушивание: Ordering food
  • Написание: Drafting a menu
  • Выступление: Waiter-customer dialogue
  • Произношение: Bud and Bird + connected speech

Module 5

  • Event Planning and Coordination
  • Grammar: Countable and uncountable nouns
  • Словарный запас: Event-specific language
  • Чтение: Case study of an event planning process
  • Прослушивание: Meeting with an event planner
  • Написание: Writing an event proposal
  • Выступление: Event planning issues
  • Произношение: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Grammar: First conditional
  • Словарный запас: Words and phrases related to customer service
  • Чтение: The importance of customer service in the hospitality industry
  • Прослушивание: Dealing with a customer complaint
  • Написание: Customer reviews
  • Выступление: Dealing with different customer scenarios
  • Произношение: Day and Ray + connected speech

Module 7

  • Safety and Security in Hotels
  • Grammar: Passive
  • Словарный запас: Safety and security procedures, emergency situations
  • Чтение: Reading and interpreting safety guidelines and protocols
  • Прослушивание: Giving safety announcements and instructions
  • Написание: Writing safety reports and incident logs
  • Выступление: Communicating safety information to guests and colleagues
  • Произношение: Guess and Yes + connected speech

Module 8

  • Cross-cultural Communications
  • Grammar: Second conditional
  • Словарный запас: Terms related to culture and etiquette
  • Чтение: Cross-cultural communication in hotels
  • Прослушивание: Conversation with a foreign guest
  • Написание: Writing an email to a foreign client
  • Выступление: Respectful and effective communication with guests from different cultural backgrounds
  • Произношение: Hope and Hop + connected speech

Follow-up

Students completing the English for the Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.