English for the Hospitality Industry

Introduction

English for the Hospitality industry is an online course, consisting of 93 units of English, and providing approximately 100 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of hospitality. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Gramatika

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences.
  • Use the present perfect to describe a link between past and present events.
  • Use going to and will to talk about future predictions and intentions.
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns.

Vārdnīca

  • By the end of the course students will have learnt approximately 120 expressions used in hospitality.

Skills

  • By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and hospitality contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Grammar: Present tenses
  • Vārdnīca: Essential hotel vocabulary, types of accommodation, hotel facilities
  • Lasīšana: Hotel brochures and websites
  • Klausīšanās: Hospitality industry trends
  • Rakstīšana: Writing hotel descriptions and promotional materials
  • Runājot: The realities of working in a hotel
  • Pronunciation: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Grammar: Past tenses
  • Vārdnīca: Hotel operations
  • Lasīšana: Hotel departments and their functions
  • Klausīšanās: Conversation at a hotel front desk
  • Rakstīšana: Writing a note for a guest
  • Runājot: Customer and front desk interactions
  • Pronunciation: Beats and Beach + connected speech

Module 3

  • Housekeeping and Room Services
  • Grammar: Going to and Will
  • Vārdnīca: Housekeeping tasks, cleaning equipment, room amenities
  • Lasīšana: Room service menus and housekeeping schedules
  • Klausīšanās: Listening to and interpreting guest requests for housekeeping or room service
  • Rakstīšana: Writing room service orders and housekeeping reports
  • Runājot: Communicating with guests about housekeeping and room service requests
  • Pronunciation: Bet and But + connected speech

Module 4

  • Food and Beverage Services
  • Grammar: Present perfect
  • Vārdnīca: Kitchen, dining, and drink terms
  • Lasīšana: A restaurant review
  • Klausīšanās: Ordering food
  • Rakstīšana: Drafting a menu
  • Runājot: Waiter-customer dialogue
  • Pronunciation: Bud and Bird + connected speech

Module 5

  • Event Planning and Coordination
  • Grammar: Countable and uncountable nouns
  • Vārdnīca: Event-specific language
  • Lasīšana: Case study of an event planning process
  • Klausīšanās: Meeting with an event planner
  • Rakstīšana: Writing an event proposal
  • Runājot: Event planning issues
  • Pronunciation: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Grammar: First conditional
  • Vārdnīca: Words and phrases related to customer service
  • Lasīšana: The importance of customer service in the hospitality industry
  • Klausīšanās: Dealing with a customer complaint
  • Rakstīšana: Customer reviews
  • Runājot: Dealing with different customer scenarios
  • Pronunciation: Day and Ray + connected speech

Module 7

  • Safety and Security in Hotels
  • Grammar: Passive
  • Vārdnīca: Safety and security procedures, emergency situations
  • Lasīšana: Reading and interpreting safety guidelines and protocols
  • Klausīšanās: Giving safety announcements and instructions
  • Rakstīšana: Writing safety reports and incident logs
  • Runājot: Communicating safety information to guests and colleagues
  • Pronunciation: Guess and Yes + connected speech

Module 8

  • Cross-cultural Communications
  • Grammar: Second conditional
  • Vārdnīca: Terms related to culture and etiquette
  • Lasīšana: Cross-cultural communication in hotels
  • Klausīšanās: Conversation with a foreign guest
  • Rakstīšana: Writing an email to a foreign client
  • Runājot: Respectful and effective communication with guests from different cultural backgrounds
  • Pronunciation: Hope and Hop + connected speech

Follow-up

Students completing the English for the Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.