English for the Hospitality Industry

Introduction

English for the Hospitality industry is an online course, consisting of 93 units of English, and providing approximately 100 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of hospitality. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Gramatika

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences.
  • Use the present perfect to describe a link between past and present events.
  • Use going to and will to talk about future predictions and intentions.
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns.

Slovná zásoba

  • By the end of the course students will have learnt approximately 120 expressions used in hospitality.

Skills

  • By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and hospitality contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Grammar: Present tenses
  • Slovná zásoba: Essential hotel vocabulary, types of accommodation, hotel facilities
  • Čítanie: Hotel brochures and websites
  • Počúvanie: Hospitality industry trends
  • Písanie: Writing hotel descriptions and promotional materials
  • Hovorenie: The realities of working in a hotel
  • Pronunciation: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Grammar: Past tenses
  • Slovná zásoba: Hotel operations
  • Čítanie: Hotel departments and their functions
  • Počúvanie: Conversation at a hotel front desk
  • Písanie: Writing a note for a guest
  • Hovorenie: Customer and front desk interactions
  • Pronunciation: Beats and Beach + connected speech

Module 3

  • Housekeeping and Room Services
  • Grammar: Going to and Will
  • Slovná zásoba: Housekeeping tasks, cleaning equipment, room amenities
  • Čítanie: Room service menus and housekeeping schedules
  • Počúvanie: Listening to and interpreting guest requests for housekeeping or room service
  • Písanie: Writing room service orders and housekeeping reports
  • Hovorenie: Communicating with guests about housekeeping and room service requests
  • Pronunciation: Bet and But + connected speech

Module 4

  • Food and Beverage Services
  • Grammar: Present perfect
  • Slovná zásoba: Kitchen, dining, and drink terms
  • Čítanie: A restaurant review
  • Počúvanie: Ordering food
  • Písanie: Drafting a menu
  • Hovorenie: Waiter-customer dialogue
  • Pronunciation: Bud and Bird + connected speech

Module 5

  • Event Planning and Coordination
  • Grammar: Countable and uncountable nouns
  • Slovná zásoba: Event-specific language
  • Čítanie: Case study of an event planning process
  • Počúvanie: Meeting with an event planner
  • Písanie: Writing an event proposal
  • Hovorenie: Event planning issues
  • Pronunciation: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Grammar: First conditional
  • Slovná zásoba: Words and phrases related to customer service
  • Čítanie: The importance of customer service in the hospitality industry
  • Počúvanie: Dealing with a customer complaint
  • Písanie: Customer reviews
  • Hovorenie: Dealing with different customer scenarios
  • Pronunciation: Day and Ray + connected speech

Module 7

  • Safety and Security in Hotels
  • Grammar: Passive
  • Slovná zásoba: Safety and security procedures, emergency situations
  • Čítanie: Reading and interpreting safety guidelines and protocols
  • Počúvanie: Giving safety announcements and instructions
  • Písanie: Writing safety reports and incident logs
  • Hovorenie: Communicating safety information to guests and colleagues
  • Pronunciation: Guess and Yes + connected speech

Module 8

  • Cross-cultural Communications
  • Grammar: Second conditional
  • Slovná zásoba: Terms related to culture and etiquette
  • Čítanie: Cross-cultural communication in hotels
  • Počúvanie: Conversation with a foreign guest
  • Písanie: Writing an email to a foreign client
  • Hovorenie: Respectful and effective communication with guests from different cultural backgrounds
  • Pronunciation: Hope and Hop + connected speech

Follow-up

Students completing the English for the Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.