English for the Hospitality Industry

Introduction

English for the Hospitality industry is an online course, consisting of 93 units of English, and providing approximately 100 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of hospitality. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Γραμματική

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences.
  • Use the present perfect to describe a link between past and present events.
  • Use going to and will to talk about future predictions and intentions.
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns.

Λεξιλόγιο

  • By the end of the course students will have learnt approximately 120 expressions used in hospitality.

Skills

  • By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and hospitality contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Grammar: Present tenses
  • Λεξιλόγιο: Essential hotel vocabulary, types of accommodation, hotel facilities
  • Ανάγνωση: Hotel brochures and websites
  • Ακρόαση: Hospitality industry trends
  • Γράφοντας: Writing hotel descriptions and promotional materials
  • Μιλώντας: The realities of working in a hotel
  • Pronunciation: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Grammar: Past tenses
  • Λεξιλόγιο: Hotel operations
  • Ανάγνωση: Hotel departments and their functions
  • Ακρόαση: Conversation at a hotel front desk
  • Γράφοντας: Writing a note for a guest
  • Μιλώντας: Customer and front desk interactions
  • Pronunciation: Beats and Beach + connected speech

Module 3

  • Housekeeping and Room Services
  • Grammar: Going to and Will
  • Λεξιλόγιο: Housekeeping tasks, cleaning equipment, room amenities
  • Ανάγνωση: Room service menus and housekeeping schedules
  • Ακρόαση: Listening to and interpreting guest requests for housekeeping or room service
  • Γράφοντας: Writing room service orders and housekeeping reports
  • Μιλώντας: Communicating with guests about housekeeping and room service requests
  • Pronunciation: Bet and But + connected speech

Module 4

  • Food and Beverage Services
  • Grammar: Present perfect
  • Λεξιλόγιο: Kitchen, dining, and drink terms
  • Ανάγνωση: A restaurant review
  • Ακρόαση: Ordering food
  • Γράφοντας: Drafting a menu
  • Μιλώντας: Waiter-customer dialogue
  • Pronunciation: Bud and Bird + connected speech

Module 5

  • Event Planning and Coordination
  • Grammar: Countable and uncountable nouns
  • Λεξιλόγιο: Event-specific language
  • Ανάγνωση: Case study of an event planning process
  • Ακρόαση: Meeting with an event planner
  • Γράφοντας: Writing an event proposal
  • Μιλώντας: Event planning issues
  • Pronunciation: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Grammar: First conditional
  • Λεξιλόγιο: Words and phrases related to customer service
  • Ανάγνωση: The importance of customer service in the hospitality industry
  • Ακρόαση: Dealing with a customer complaint
  • Γράφοντας: Customer reviews
  • Μιλώντας: Dealing with different customer scenarios
  • Pronunciation: Day and Ray + connected speech

Module 7

  • Safety and Security in Hotels
  • Grammar: Passive
  • Λεξιλόγιο: Safety and security procedures, emergency situations
  • Ανάγνωση: Reading and interpreting safety guidelines and protocols
  • Ακρόαση: Giving safety announcements and instructions
  • Γράφοντας: Writing safety reports and incident logs
  • Μιλώντας: Communicating safety information to guests and colleagues
  • Pronunciation: Guess and Yes + connected speech

Module 8

  • Cross-cultural Communications
  • Grammar: Second conditional
  • Λεξιλόγιο: Terms related to culture and etiquette
  • Ανάγνωση: Cross-cultural communication in hotels
  • Ακρόαση: Conversation with a foreign guest
  • Γράφοντας: Writing an email to a foreign client
  • Μιλώντας: Respectful and effective communication with guests from different cultural backgrounds
  • Pronunciation: Hope and Hop + connected speech

Follow-up

Students completing the English for the Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.