English for the Hospitality Industry

Introduction

English for the Hospitality industry is an online course, consisting of 93 units of English, and providing approximately 100 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of hospitality. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Граматика

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences.
  • Use the present perfect to describe a link between past and present events.
  • Use going to and will to talk about future predictions and intentions.
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns.

Речник

  • By the end of the course students will have learnt approximately 120 expressions used in hospitality.

Skills

  • By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and hospitality contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Grammar: Present tenses
  • Речник: Essential hotel vocabulary, types of accommodation, hotel facilities
  • Четене: Hotel brochures and websites
  • Слушане: Hospitality industry trends
  • Писане: Writing hotel descriptions and promotional materials
  • Говорене: The realities of working in a hotel
  • Pronunciation: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Grammar: Past tenses
  • Речник: Hotel operations
  • Четене: Hotel departments and their functions
  • Слушане: Conversation at a hotel front desk
  • Писане: Writing a note for a guest
  • Говорене: Customer and front desk interactions
  • Pronunciation: Beats and Beach + connected speech

Module 3

  • Housekeeping and Room Services
  • Grammar: Going to and Will
  • Речник: Housekeeping tasks, cleaning equipment, room amenities
  • Четене: Room service menus and housekeeping schedules
  • Слушане: Listening to and interpreting guest requests for housekeeping or room service
  • Писане: Writing room service orders and housekeeping reports
  • Говорене: Communicating with guests about housekeeping and room service requests
  • Pronunciation: Bet and But + connected speech

Module 4

  • Food and Beverage Services
  • Grammar: Present perfect
  • Речник: Kitchen, dining, and drink terms
  • Четене: A restaurant review
  • Слушане: Ordering food
  • Писане: Drafting a menu
  • Говорене: Waiter-customer dialogue
  • Pronunciation: Bud and Bird + connected speech

Module 5

  • Event Planning and Coordination
  • Grammar: Countable and uncountable nouns
  • Речник: Event-specific language
  • Четене: Case study of an event planning process
  • Слушане: Meeting with an event planner
  • Писане: Writing an event proposal
  • Говорене: Event planning issues
  • Pronunciation: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Grammar: First conditional
  • Речник: Words and phrases related to customer service
  • Четене: The importance of customer service in the hospitality industry
  • Слушане: Dealing with a customer complaint
  • Писане: Customer reviews
  • Говорене: Dealing with different customer scenarios
  • Pronunciation: Day and Ray + connected speech

Module 7

  • Safety and Security in Hotels
  • Grammar: Passive
  • Речник: Safety and security procedures, emergency situations
  • Четене: Reading and interpreting safety guidelines and protocols
  • Слушане: Giving safety announcements and instructions
  • Писане: Writing safety reports and incident logs
  • Говорене: Communicating safety information to guests and colleagues
  • Pronunciation: Guess and Yes + connected speech

Module 8

  • Cross-cultural Communications
  • Grammar: Second conditional
  • Речник: Terms related to culture and etiquette
  • Четене: Cross-cultural communication in hotels
  • Слушане: Conversation with a foreign guest
  • Писане: Writing an email to a foreign client
  • Говорене: Respectful and effective communication with guests from different cultural backgrounds
  • Pronunciation: Hope and Hop + connected speech

Follow-up

Students completing the English for the Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.