English for Insurance

Introduction

English for the Insurance Industry is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of insurance. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking, and pronunciation.

Grammar

By the end of the course, students will be able to:

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences.
  • Use the present perfect to describe a link between past and present events.
  • Use going to and will to talk about future predictions and intentions.
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns.

Vocabulary

  • By the end of the course students will have learnt approximately 200 expressions used in insurance.

Skills

  • By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and insurance contexts.

Unit Summary

Module 1

  • Introduction to Insurance
  • Grammar: Present tenses
  • Vocabulary: Essential insurance vocabulary, types of insurance policies, insurance concepts
  • Reading: Understanding insurance texts, articles, and reports
  • Listening: My insurance journey
  • Writing: Insurance-related summaries and descriptions
  • Speaking: Describing insurance products and services
  • Pronunciation: Anxious and Chess + connected speech

Module 2

  • Insurance Policy Types and Coverage
  • Grammar: Past tenses
  • Vocabulary: Life, health, property, casualty, and liability insurance
  • Reading: Policy documents and brochures
  • Listening: Policy explanations and client inquiries
  • Writing: Policy summaries and coverage descriptions
  • Speaking: Explaining different types of insurance coverage to clients
  • Pronunciation: Beats and Beach + connected speech

Module 3

  • The Insurance Application Process
  • Grammar: Going to and Will
  • Vocabulary: Insurance applications, underwriting, risk assessment
  • Reading: Application forms and guidelines
  • Listening: Application discussions and client interviews
  • Writing: Application summaries and client profiles
  • Speaking: Assisting clients with the application process
  • Pronunciation: Bet and But + connected speech

Module 4

  • Insurance Claims and Loss Adjustment
  • Grammar: Present perfect
  • Vocabulary: Claims processing, loss adjustment, settlements
  • Reading: Claims forms and procedures
  • Listening: Claims discussions and client communications
  • Writing: Claims reports and settlement documents
  • Speaking: Communicating with clients about claims and loss adjustment
  • Pronunciation: Bud and Bird + connected speech

Module 5

  • Insurance Regulation and Compliance
  • Grammar: Countable and uncountable nouns
  • Vocabulary: Regulatory bodies, compliance requirements, audits
  • Reading: Regulatory guidelines and updates
  • Listening: Compliance discussions and regulatory updates
  • Writing: Compliance reports and audit findings
  • Speaking: Discussing compliance issues and regulatory requirements
  • Pronunciation: Book and But + connected speech

Module 6

  • Risk Management and Prevention
  • Grammar: First conditional
  • Vocabulary: Risk analysis, prevention strategies, loss control
  • Reading: Risk management articles and case studies
  • Listening: Risk assessment presentations and client consultations
  • Writing: Risk management plans and prevention recommendations
  • Speaking: Communicating risk management strategies to clients and colleagues
  • Pronunciation: Cart and Cut + connected speech

Module 7

  • Insurance Sales and Marketing
  • Grammar: Passive
  • Vocabulary: Sales techniques, marketing strategies, customer segmentation
  • Reading: Sales and marketing materials
  • Listening: Sales presentations and marketing meetings
  • Writing: Sales proposals and marketing plans
  • Speaking: Presenting insurance products and services to potential clients
  • Pronunciation: Day and Ray + connected speech

Module 8

  • Professional Communication for Insurance Professionals
  • Grammar: Second conditional
  • Vocabulary: Formal and informal language, presentation skills, cultural awareness
  • Reading: Professional emails, memos, and announcements
  • Listening: Colleagues and supervisors
  • Writing: Writing professional emails, memos, and announcements
  • Speaking: Practising communication skills in different scenarios
  • Pronunciation: Fine and Vine + connected speech

Module 8

  • Professional Communication for Insurance Professionals: Grammar Second conditional
  • Formal and informal language, presentation skills, cultural awareness: Vocabulary
  • Professional emails, memos, and announcements: Reading
  • Colleagues and supervisors: Listening
  • Writing professional emails, memos, and announcements: Writing
  • Practising communication skills in different scenarios: Speaking
  • Fine and Vine + connected speech: Pronunciation

Follow-up

Students completing the English for the Insurance Industry course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.

en_GBEnglish (UK)
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