English for Sales and Client Service

Introduction

English for Sales and Client Service is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of customer service. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Грамматика

By the end of the course, students will be able to:

• Use the present perfect tense to describe situations requiring a link between the present and the past.
• Use the passive form to create a more polite and indirect tone.
• Use modal verbs to talk about the functions of requests, offers and permission.
• Correctly use adverbs to describe events happening over time.
• Use adverbs to describe the manner in which an action is taken.
• Compare adjectives and adverbs using comparative and superlative forms.
• Use indirect questions to increase formality and politeness of speech.
• Distinguish and be able to correctly describe countable and uncountable nouns.

Словарный запас

By the end of the course students will have learnt approximately 200 expressions used in customer service.

Skills

By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and customer service contexts.

Unit Summary

Follow-up

Students completing the English for Sales and Client Service course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.