English for Hotel Staff

Introduction

English for Hotel Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of travel and tourism. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Грамматика

By the end of the course, students will be able to:

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences
  • Use the present perfect to describe a link between past and present events
  • Use going to and will to talk about future predictions and intentions
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns

Словарный запас

By the end of the course students will have learnt approximately 120 lexical items used in travel and tourism.

Skills

By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and travel and tourism contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Грамматика: Present tenses
  • Vocabulary: Basic terminology related to hospitality industry
  • Чтение: Overview of hospitality industry
  • Прослушивание: Podcast about hospitality industry trends
  • Написание: Describing one’s own job in the hospitality industry
  • Выступление: Giving your opinion about working in a hotel
  • Произношение: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Грамматика: Past tenses
  • Vocabulary: Terms related to hotel operations
  • Чтение: Article on hotel departments and their functions
  • Прослушивание: Conversation at a hotel front desk
  • Написание: Writing a note for a guest
  • Выступление: Giving your opinion about the Front Desk staff
  • Произношение: Beats and Beach + connected speech

Module 3

  • Food and Beverage Services
  • Грамматика: Going to and Will
  • Vocabulary: Kitchen, dining, and drink terms
  • Чтение: A restaurant review
  • Прослушивание: Ordering food
  • Написание: Drafting a menu
  • Выступление: Giving your opinion about working in a hotel restaurant
  • Произношение: Bet and But + connected speech

Module 4

  • Event Planning and Catering
  • Грамматика: Present perfect
  • Vocabulary: Event-specific language
  • Чтение: Case study of an event planning process
  • Прослушивание: A meeting with an event planner
  • Написание: Writing an event proposal
  • Выступление: Giving your opinion about working in events
  • Произношение: Bud and Bird + connected speech

Module 5

  • Travel and Tourism
  • Грамматика: Countable and uncountable nouns
  • Vocabulary: Travel and tourism-related terms
  • Чтение: A travel brochure
  • Прослушивание: Tour guide narration
  • Написание: Creating an itinerary for tourists
  • Выступление: Giving your opinion about changes in the industry
  • Произношение: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Грамматика: First conditional
  • Vocabulary: Words and phrases related to customer service
  • Чтение: The importance of customer service in the hospitality industry
  • Прослушивание: Dealing with a customer complaint
  • Написание: Writing a response to a customer complaint
  • Выступление: Giving your opinion about working in customer service
  • Произношение: Day and Ray + connected speech

Module 7

  • Cross-cultural Communications
  • Грамматика: Passive
  • Vocabulary: Terms related to culture and etiquette
  • Чтение: Case study on cross-cultural communication in hospitality
  • Прослушивание: Conversation with a foreign guest
  • Написание: Writing an email to a foreign client
  • Выступление: Giving your opinion about working with foreign guests
  • Произношение: Guess and Yes + connected speech

Module 8

  • Leadership and Management in Hospitality
  • Грамматика: Second conditional
  • Vocabulary: Terms related to management and leadership
  • Чтение: Article on leadership in the hospitality industry
  • Прослушивание: Manager’s speech or meeting
  • Написание: Drafting a memo to staff members
  • Выступление: Giving your opinion about hotel roles and practices
  • Произношение: Hope and Hop + connected speech

Follow up

Students completing the English for Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.