English for Hotel Staff

Introduction

English for Hotel Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students.

Course aims

To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of travel and tourism. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.

Граматика

By the end of the course, students will be able to:

  • Use present and past tenses correctly
  • Use the appropriate conditional forms to talk about situations and consequences
  • Use the present perfect to describe a link between past and present events
  • Use going to and will to talk about future predictions and intentions
  • Use the passive form correctly
  • Distinguish and be able to correctly describe countable and uncountable nouns

Речник

By the end of the course students will have learnt approximately 120 lexical items used in travel and tourism.

Skills

By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and travel and tourism contexts.

Unit summary

Module 1

  • Introduction to Hospitality Industry
  • Граматика: Present tenses
  • Vocabulary: Basic terminology related to hospitality industry
  • Четене: Overview of hospitality industry
  • Слушане: Podcast about hospitality industry trends
  • Писане: Describing one’s own job in the hospitality industry
  • Говорене: Giving your opinion about working in a hotel
  • Pronunciation: Anxious and Chess + connected speech

Module 2

  • Hotel Operations
  • Граматика: Past tenses
  • Vocabulary: Terms related to hotel operations
  • Четене: Article on hotel departments and their functions
  • Слушане: Conversation at a hotel front desk
  • Писане: Writing a note for a guest
  • Говорене: Giving your opinion about the Front Desk staff
  • Pronunciation: Beats and Beach + connected speech

Module 3

  • Food and Beverage Services
  • Граматика: Going to and Will
  • Vocabulary: Kitchen, dining, and drink terms
  • Четене: A restaurant review
  • Слушане: Ordering food
  • Писане: Drafting a menu
  • Говорене: Giving your opinion about working in a hotel restaurant
  • Pronunciation: Bet and But + connected speech

Module 4

  • Event Planning and Catering
  • Граматика: Present perfect
  • Vocabulary: Event-specific language
  • Четене: Case study of an event planning process
  • Слушане: A meeting with an event planner
  • Писане: Writing an event proposal
  • Говорене: Giving your opinion about working in events
  • Pronunciation: Bud and Bird + connected speech

Module 5

  • Travel and Tourism
  • Граматика: Countable and uncountable nouns
  • Vocabulary: Travel and tourism-related terms
  • Четене: A travel brochure
  • Слушане: Tour guide narration
  • Писане: Creating an itinerary for tourists
  • Говорене: Giving your opinion about changes in the industry
  • Pronunciation: Cart and Cut + connected speech

Module 6

  • Customer Service
  • Граматика: First conditional
  • Vocabulary: Words and phrases related to customer service
  • Четене: The importance of customer service in the hospitality industry
  • Слушане: Dealing with a customer complaint
  • Писане: Writing a response to a customer complaint
  • Говорене: Giving your opinion about working in customer service
  • Pronunciation: Day and Ray + connected speech

Module 7

  • Cross-cultural Communications
  • Граматика: Passive
  • Vocabulary: Terms related to culture and etiquette
  • Четене: Case study on cross-cultural communication in hospitality
  • Слушане: Conversation with a foreign guest
  • Писане: Writing an email to a foreign client
  • Говорене: Giving your opinion about working with foreign guests
  • Pronunciation: Guess and Yes + connected speech

Module 8

  • Leadership and Management in Hospitality
  • Граматика: Second conditional
  • Vocabulary: Terms related to management and leadership
  • Четене: Article on leadership in the hospitality industry
  • Слушане: Manager’s speech or meeting
  • Писане: Drafting a memo to staff members
  • Говорене: Giving your opinion about hotel roles and practices
  • Pronunciation: Hope and Hop + connected speech

Follow up

Students completing the English for Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.