Introduction
English for Hotel Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students.
Course aims
To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of travel and tourism. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.
Gramatika
By the end of the course, students will be able to:
- Use present and past tenses correctly
- Use the appropriate conditional forms to talk about situations and consequences
- Use the present perfect to describe a link between past and present events
- Use going to and will to talk about future predictions and intentions
- Use the passive form correctly
- Distinguish and be able to correctly describe countable and uncountable nouns
Vārdnīca
By the end of the course students will have learnt approximately 120 lexical items used in travel and tourism.
Skills
By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and travel and tourism contexts.
Unit summary
Module 1
- Introduction to Hospitality Industry
- Gramatika: Present tenses
- Vocabulary: Basic terminology related to hospitality industry
- Lasīšana: Overview of hospitality industry
- Klausīšanās: Podcast about hospitality industry trends
- Rakstīšana: Describing one’s own job in the hospitality industry
- Runājot: Giving your opinion about working in a hotel
- Pronunciation: Anxious and Chess + connected speech
Module 2
- Hotel Operations
- Gramatika: Past tenses
- Vocabulary: Terms related to hotel operations
- Lasīšana: Article on hotel departments and their functions
- Klausīšanās: Conversation at a hotel front desk
- Rakstīšana: Writing a note for a guest
- Runājot: Giving your opinion about the Front Desk staff
- Pronunciation: Beats and Beach + connected speech
Module 3
- Food and Beverage Services
- Gramatika: Going to and Will
- Vocabulary: Kitchen, dining, and drink terms
- Lasīšana: A restaurant review
- Klausīšanās: Ordering food
- Rakstīšana: Drafting a menu
- Runājot: Giving your opinion about working in a hotel restaurant
- Pronunciation: Bet and But + connected speech
Module 4
- Event Planning and Catering
- Gramatika: Present perfect
- Vocabulary: Event-specific language
- Lasīšana: Case study of an event planning process
- Klausīšanās: A meeting with an event planner
- Rakstīšana: Writing an event proposal
- Runājot: Giving your opinion about working in events
- Pronunciation: Bud and Bird + connected speech
Module 5
- Travel and Tourism
- Gramatika: Countable and uncountable nouns
- Vocabulary: Travel and tourism-related terms
- Lasīšana: A travel brochure
- Klausīšanās: Tour guide narration
- Rakstīšana: Creating an itinerary for tourists
- Runājot: Giving your opinion about changes in the industry
- Pronunciation: Cart and Cut + connected speech
Module 6
- Customer Service
- Gramatika: First conditional
- Vocabulary: Words and phrases related to customer service
- Lasīšana: The importance of customer service in the hospitality industry
- Klausīšanās: Dealing with a customer complaint
- Rakstīšana: Writing a response to a customer complaint
- Runājot: Giving your opinion about working in customer service
- Pronunciation: Day and Ray + connected speech
Module 7
- Cross-cultural Communications
- Gramatika: Passive
- Vocabulary: Terms related to culture and etiquette
- Lasīšana: Case study on cross-cultural communication in hospitality
- Klausīšanās: Conversation with a foreign guest
- Rakstīšana: Writing an email to a foreign client
- Runājot: Giving your opinion about working with foreign guests
- Pronunciation: Guess and Yes + connected speech
Module 8
- Leadership and Management in Hospitality
- Gramatika: Second conditional
- Vocabulary: Terms related to management and leadership
- Lasīšana: Article on leadership in the hospitality industry
- Klausīšanās: Manager’s speech or meeting
- Rakstīšana: Drafting a memo to staff members
- Runājot: Giving your opinion about hotel roles and practices
- Pronunciation: Hope and Hop + connected speech
Follow up
Students completing the English for Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.