{"id":15059,"date":"2024-09-10T18:15:47","date_gmt":"2024-09-10T17:15:47","guid":{"rendered":"https:\/\/letslearnenglish.com\/?page_id=15059"},"modified":"2024-09-30T09:49:27","modified_gmt":"2024-09-30T08:49:27","slug":"english-for-hotel-staff-2","status":"publish","type":"page","link":"https:\/\/letslearnenglish.com\/nb\/services\/course-outlines\/english-for-hotel-staff-2\/","title":{"rendered":"English for Hotel Staff"},"content":{"rendered":"
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Introduction<\/h3>

English for Hotel Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students.<\/p>

Course aims<\/h3>

To give students at Intermediate, CEFR B1\/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of travel and tourism. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation.<\/p>

Grammatikk<\/h3>

By the end of the course, students will be able to:<\/p>

  • Use present and past tenses correctly<\/li>
  • Use the appropriate conditional forms to talk about situations and consequences<\/li>
  • Use the present perfect to describe a link between past and present events<\/li>
  • Use going to and will to talk about future predictions and intentions<\/li>
  • Use the passive form correctly<\/li>
  • Distinguish and be able to correctly describe countable and uncountable nouns<\/li><\/ul>

    Ordforr\u00e5d<\/h3>

    By the end of the course students will have learnt approximately 120 lexical items used in travel and tourism.<\/p>

    Skills<\/h3>

    By the end of the course students will have had exposure to and practice in reading and hearing formal and informal English from a variety of accents and travel and tourism contexts.<\/p>

    Unit summary<\/h3>

    Module 1<\/h4>
    • Introduction to Hospitality Industry<\/strong><\/li>
    • Grammatikk<\/strong>: Present tenses<\/li>
    • Vocabu<\/strong>lary:\u00a0<\/strong>Basic terminology related to hospitality industry<\/li>
    • Lesing<\/strong>: Overview of hospitality industry<\/li>
    • Lytting<\/strong>: Podcast about hospitality industry trends<\/li>
    • Skriving<\/strong>: Describing one’s own job in the hospitality industry<\/li>
    • Tale<\/strong>: Giving your opinion about working in a hotel<\/li>
    • Pronunciation<\/strong>: Anxious and Chess + connected speech<\/li><\/ul><\/div>

      Module 2<\/h4>
      • Hotel Operations<\/strong><\/li>
      • Grammatikk<\/strong>:\u00a0Past tenses<\/li>
      • Vocabu<\/strong>lary:\u00a0<\/strong>Terms related to hotel operations<\/li>
      • Lesing<\/strong>: Article on hotel departments and their functions<\/li>
      • Lytting<\/strong>: Conversation at a hotel front desk<\/li>
      • Skriving<\/strong>: Writing a note for a guest<\/li>
      • Tale<\/strong>: Giving your opinion about the Front Desk staff<\/li>
      • Pronunciation<\/strong>: Beats and Beach + connected speech<\/li><\/ul><\/div>

        Module 3<\/h4>
        • Food and Beverage Services<\/strong><\/li>
        • Grammatikk<\/strong>:\u00a0Going to and Will<\/li>
        • Vocabu<\/strong>lary:\u00a0<\/strong>Kitchen, dining, and drink terms<\/li>
        • Lesing<\/strong>: A restaurant review<\/li>
        • Lytting<\/strong>: Ordering food<\/li>
        • Skriving<\/strong>: Drafting a menu<\/li>
        • Tale<\/strong>: Giving your opinion about working in a hotel restaurant<\/li>
        • Pronunciation<\/strong>: Bet and But + connected speech<\/li><\/ul><\/div>

          Module 4<\/h4>
          • Event Planning and Catering<\/strong><\/li>
          • Grammatikk<\/strong>:\u00a0Present perfect<\/li>
          • Vocabu<\/strong>lary:\u00a0<\/strong>Event-specific language<\/li>
          • Lesing<\/strong>: Case study of an event planning process<\/li>
          • Lytting<\/strong>: A meeting with an event planner<\/li>
          • Skriving<\/strong>: Writing an event proposal<\/li>
          • Tale<\/strong>: Giving your opinion about working in events<\/li>
          • Pronunciation<\/strong>: Bud and Bird + connected speech<\/li><\/ul><\/div>

            Module 5<\/h4>
            • Travel and Tourism<\/strong><\/li>
            • Grammatikk<\/strong>:\u00a0Countable and uncountable nouns<\/li>
            • Vocabu<\/strong>lary:\u00a0<\/strong>Travel and tourism-related terms<\/li>
            • Lesing<\/strong>: A travel brochure<\/li>
            • Lytting<\/strong>: Tour guide narration<\/li>
            • Skriving<\/strong>: Creating an itinerary for tourists<\/li>
            • Tale<\/strong>: Giving your opinion about changes in the industry<\/li>
            • Pronunciation<\/strong>: Cart and Cut + connected speech<\/li><\/ul><\/div>

              Module 6<\/h4>
              • Customer Service<\/strong><\/li>
              • Grammatikk<\/strong>:\u00a0First conditional<\/li>
              • Vocabu<\/strong>lary:\u00a0<\/strong>Words and phrases related to customer service<\/li>
              • Lesing<\/strong>: The importance of customer service in the hospitality industry<\/li>
              • Lytting<\/strong>: Dealing with a customer complaint<\/li>
              • Skriving<\/strong>: Writing a response to a customer complaint<\/li>
              • Tale<\/strong>: Giving your opinion about working in customer service<\/li>
              • Pronunciation<\/strong>: Day and Ray + connected speech<\/li><\/ul><\/div>

                Module 7<\/h4>
                • Cross-cultural Communications<\/strong><\/li>
                • Grammatikk<\/strong>: Passive<\/li>
                • Vocabu<\/strong>lary:\u00a0<\/strong>Terms related to culture and etiquette<\/li>
                • Lesing<\/strong>: Case study on cross-cultural communication in hospitality<\/li>
                • Lytting<\/strong>: Conversation with a foreign guest<\/li>
                • Skriving<\/strong>: Writing an email to a foreign client<\/li>
                • Tale<\/strong>: Giving your opinion about working with foreign guests<\/li>
                • Pronunciation<\/strong>: Guess and Yes + connected speech<\/li><\/ul><\/div>

                  Module 8<\/h4>
                  • Leadership and Management in Hospitality<\/strong><\/li>
                  • Grammatikk<\/strong>:\u00a0Second conditional<\/li>
                  • Vocabu<\/strong>lary:<\/strong> Terms related to management and leadership<\/li>
                  • Lesing<\/strong>: Article on leadership in the hospitality industry<\/li>
                  • Lytting<\/strong>: Manager’s speech or meeting<\/li>
                  • Skriving<\/strong>: Drafting a memo to staff members<\/li>
                  • Tale<\/strong>: Giving your opinion about hotel roles and practices<\/li>
                  • Pronunciation<\/strong>: Hope and Hop + connected speech<\/li><\/ul><\/div>

                    Follow up<\/h3>

                    Students completing the English for Hotel Staff course should feel confident in tackling any upper intermediate course, including our Upper Intermediate Business Power course.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                    Introduction English for Hotel Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students. Course aims To give students at Intermediate, CEFR B1\/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards the specialisation of […]<\/p>","protected":false},"author":5,"featured_media":0,"parent":14791,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-15059","page","type-page","status-publish","hentry"],"yoast_head":"\nEnglish for Hotel Staff<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/letslearnenglish.com\/nb\/services\/course-outlines\/english-for-hotel-staff-2\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"English for Hotel Staff\" \/>\n<meta property=\"og:description\" content=\"Introduction English for Hotel Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students. 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