1.0Let's Learn Englishhttps://letslearnenglish.com/jaTrevorhttps://letslearnenglish.com/ja/author/trevor/rich600338<blockquote class="wp-embedded-content" data-secret="PpBAVA8GBI"><a href="https://letslearnenglish.com/ja/services/course-outlines/english-for-call-centre-staff/">English for Call Centre Staff</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://letslearnenglish.com/ja/services/course-outlines/english-for-call-centre-staff/embed/#?secret=PpBAVA8GBI" width="600" height="338" title="“English for Call Centre Staff” — Let's Learn English" data-secret="PpBAVA8GBI" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script>Introduction English for Call Centre Staff is an online course, consisting of 56 units of English, and providing approximately 60 hours of study for students. Course aims To give students at Intermediate, CEFR B1/Upper Intermediate B2 level practice in general and business-oriented language required for business contexts at this level, specifically tailored towards call centre situations. The course blends grammatical structures necessary for this level, with vocabulary, reading, listening, writing, speaking and pronunciation. Grammar By the end of the course, students will be able to: Use present and past tenses correctly Use the appropriate conditional forms to talk about situations and consequences. Use the present perfect to describe a link […]